insurance claim and police

A few weeks ago, my family involved in a motorvehicle accident that required my family and i to go to police station to make a report. A process to do a report going smoothly in 1-2hours time. Then, we have to find out a workshop which is an insurance panel of workshop. Due to some logistic problem, we decided to choose a workshop at different area of occurence of accident. Some documents and claim form have been submitted to car workshop and we heve to wait an approval from insurance company before proceeding to repair a car. Then we have to go to police station where we did a report to buy a pictures of cars involved in an accident and report of investigation from police officer. 2 weeks after report done, we went again to police station, unfortunately a police officer simply answered that a pictures and investiagation report still not ready. then we tried to go to JPJ office also to get insurance cover note of an opponent's car as it is one of document need to be submitted for insurance company. However, JPJ also unable to give that document because the police report still not ready. Until today this blog written, a process to repair and to claim an insurance still pending.We as a public as well as servant of God, only have to be patient and persevere doing our work and not to forget to pray to God to give easy pathway to resolve this matter.